For our International Customers

Where we Ship

We currently ship to the following international locations:

We hope to be able to expand to ship to other countries soon. Check back and we will post any updates here as they occur.


Payment Methods

We can accept international credit cards (Visa, MasterCard, and Discover), Payal and International Postal Money Orders. For credit card payments your billing and shipping address must match your credit card billing address. For Paypal payments, your shipping address must be a Paypal Confirmed Shipping Address. For more details, please click here to see our Paypal Tips. Please note that money orders must be the International Postal type and are pink in color. International Postal Money Orders may not be available for purchase in all countries. We are unable to accept other types of money orders or checks for international purchases.


Customs & Duties

Customers are responsible for all customs charges, import duties, taxes or other fees that may be imposed. The actual value of the shipment will be noted on custom forms. Auburn Pet Supply is not responsible for any delays due to customs clearing or other import difficulties.


Shipping Limitations

Some items may not be able to ship to International locations due to size or weight limitations or due to manufacturer, governmental or postal regulations. This may include fly sprays, flea control products and aerosols. In addition, due to manufacturer restrictions, we are not able to ship Breyer products, Monopoly Board Games and Trail of Painted Ponies items outside of the U.S. and Canada. Most restricted items will be indicated as such on the product information page.

If you have placed an order for an item that is not eligible to ship to your location, we will contact you by email to resolve the issue.